Ticket Purchase Terms

Find What’s On (FWO) provides the ticketing platform. The organiser identified at checkout is responsible for presenting the event and for the accuracy of its event details and event-specific conditions.

These ticket terms work with FWO’s general Terms & Conditions, Privacy Policy, the organiser’s event information and any event-specific conditions shown before confirmation. A term cannot remove a right that cannot lawfully be excluded.

Checkout shows the ticket subtotal, any attendee-paid FWO booking fee, GST treatment where applicable, any other approved component and the final total before confirmation.

The approved FWO fee is 3.5% plus A$0.75 per paid ticket. The organiser may absorb that fee or have it added transparently for the attendee. Free tickets have no FWO fee. FWO Credits and Growth Points cannot pay for tickets.

Your order is confirmed only when FWO records the required payment confirmation or completes a free registration. You will receive an order reference and each issued ticket will have its own entry identity.

You must provide accurate purchaser and attendee information. If you buy for another attendee, you must be authorised to provide their details and make these terms and the event conditions available to them.

A ticket may be checked only once. Refunded, void, replaced or already-used tickets cannot be used for entry. FWO may refresh a secure entry token and retire an older token to prevent reuse.

Age, accessibility, identification, arrival-time and venue conditions must be disclosed where relevant. Lawful safety directions still apply. A transfer or resale right exists only when the event or FWO expressly provides one; do not assume a ticket can be transferred.

If the organiser chooses to cancel an event or makes a major change, you may be entitled to a refund or another remedy under the Australian Consumer Law. A major change can include a significant date, venue or advertised-program change, depending on the circumstances.

Where an event cannot proceed because of a third party, government restriction, safety issue or another circumstance outside the organiser’s control, available remedies may depend on the circumstances, applicable law and the terms disclosed for that event.

Change-of-mind refunds are available only where the organiser’s disclosed policy or applicable law provides them. Nothing in these terms excludes consumer guarantees or another non-excludable statutory right.

A refund may cover a whole order, selected tickets or particular money components. The treatment of the FWO fee for a voluntary refund will be shown before a refund decision is confirmed. Statutory remedies take priority over any internal fee policy.

FWO and the organiser may use purchaser and attendee information to process the order, deliver tickets, communicate material event changes, provide support, administer refunds and operate check-in. Relevant information may be shared with the organiser for those purposes.

Optional marketing permission is separate from accepting these terms. It is not preselected and is not required to receive transactional ticket, safety, change or refund messages.

Use the support details shown with your order and describe the event, order reference and outcome you are seeking. Payment-provider dispute or chargeback rights may also apply, but beginning a chargeback can affect parallel refund processing.

The version accepted with your order remains part of the order evidence. Updated terms apply prospectively unless a lawful change is clearly communicated and accepted where required.