Ticket Organiser Terms

These terms apply when a business uses Find What’s On to create, offer or sell tickets. The person accepting them must be authorised to bind the business and must keep its business, contact and payment-account information accurate.

The organiser supplies and operates the event. Find What’s On provides the listing, booking, payment-support and ticketing technology. Find What’s On does not become the venue, performer, promoter or event supplier merely because an event or ticket is shown on the platform.

The general Terms & Conditions and Privacy Policy also apply. If those general terms conflict with these terms about native ticketing, these ticket-specific terms apply to that subject. Nothing in this agreement removes a right or obligation that cannot lawfully be excluded.

You are responsible for accurate event descriptions, dates, times, locations, prices, ticket availability, capacity, inclusions, age or eligibility limits, accessibility information, entry arrangements, sale windows, tax treatment and any event-specific refund or transfer conditions you publish.

You must deliver the event as advertised, maintain safe venue and admission arrangements, keep capacity within lawful and practical limits, and communicate important changes promptly. Do not advertise false scarcity, hide restricted access, sell without authority or materially change sold ticket benefits without recording and communicating the change.

• You have authority to organise the event, sell its tickets and use the advertised venue.
• You hold the permits, licences, approvals, permissions and insurance required for the event and comply with applicable laws.
• You own or have permission to use every image, trade mark, description and other item of event content you provide.
• You will honour valid tickets and use purchaser and attendee information only as these terms and applicable privacy law allow.

The Find What’s On fee is calculated for each paid ticket as 3.5% of that ticket’s price, rounded to the nearest cent, plus A$0.75. The fee is GST inclusive. Free tickets have no Find What’s On fee.

You choose whether the attendee pays the fee or you absorb it. If the attendee pays, the fee is added to the ticket price and the complete AUD total is shown before confirmation. If you absorb it, the attendee pays the listed ticket price and the fee is deducted from your proceeds.

Stripe processing fees are separate from the Find What’s On fee and are borne by the organiser under the current direct-charge setup. Estimates shown before publication are guidance only; Stripe settlement records show the actual processing cost and payout result.

Before paid sales can start, you must complete Stripe’s identity, business, bank-account and other required verification. In the current Stripe Connect direct-charge flow, your approved connected account is the payment merchant for the sale. Stripe processes the payment and pays available funds to the bank account linked to that connected account, subject to Stripe’s terms and schedule.

Stripe may delay, restrict or withhold payment processing or payouts because of verification requirements, reserves, suspected fraud, disputes, negative balances, legal obligations or provider risk controls. Find What’s On cannot guarantee when Stripe will release a payout and does not hold ticket money in escrow.

You are responsible for purchaser receipts and tax invoices when required, and for reconciling ticket sales, refunds, disputes and payouts. Find What’s On is responsible for its platform-fee documents and for reconciling its fee and platform order evidence. Stripe statements do not replace either party’s document or tax obligations.

Ticket money is separate from Find What’s On Credits and other promotional balances. Free registrations do not require a payment account.

You decide whether to approve a discretionary or change-of-mind refund under your published policy, subject always to applicable law. Purchasers can request help through their ticket account or Find What’s On support. A refund request is not complete until Stripe confirms the money movement.

If you cancel, postpone or significantly change an event—including its venue, date or a major advertised feature—you must stop inappropriate new sales, preserve the original and changed details, notify affected ticket holders promptly and provide the refund or other remedy required by the Australian Consumer Law or your published policy.

For an approved native refund, each selected ticket is refunded in full. If the attendee paid the Find What’s On fee, that ticket’s fee is also returned to the attendee. If you absorbed the fee, Find What’s On returns that fee separately to your connected account. Stripe processing fees and dispute costs remain subject to Stripe’s terms and may not be returned to you.

You remain responsible for refunds and other amounts lawfully owed to purchasers even after a payout. If your Stripe balance is insufficient or negative, you must arrange funding with Stripe or otherwise meet the obligation. Find What’s On does not promise to fund an organiser’s shortfall.

Do not hard-delete a sold event, an order or financial evidence, and do not use event conditions to remove a consumer right that cannot lawfully be excluded.

You are responsible for chargebacks, payment disputes, negative balances and related Stripe fees arising from your ticket sales, subject to applicable law and Stripe’s terms. You must provide accurate event, order, attendance, communication and refund evidence promptly when requested.

Find What’s On may preserve records, pause new sales, restrict ticketing access or require additional verification where activity appears fraudulent, misleading, unauthorised, unsafe or unlawful. Where practical, Find What’s On will explain the concern and what is needed to resolve it.

You must pay an amount legitimately owed to Find What’s On to the extent caused by your breach or event activity, after receiving an itemised explanation and a reasonable opportunity to query it. The current direct-charge integration does not give Find What’s On a general right to debit your bank account, seize your Stripe balance, intercept future payouts or automatically set off future ticket proceeds.

Use attendee information only for disclosed event delivery, safety, support, refund and check-in purposes. Protect exports and limit staff access to what their role needs. Do not expose personal information publicly or repurpose it for unrelated marketing.

Do not ask attendees for medical, dietary or accessibility information unless it is genuinely needed for a particular event. Use a dedicated, contextual collection notice, seek any required consent, limit visibility to the staff who need it, and do not use it for marketing or public display.

Marketing permission must be optional, separate and not preselected. Keep auditable consent evidence, honour a withdrawal, and keep transactional ticket, safety, cancellation, change and refund messages separate from marketing.

Only authorised staff may access the organiser workspace or check-in tools. Protect ticket codes and entry credentials, and investigate duplicate, refunded, void or disputed entry states rather than bypassing them.

Accessibility requests and safety information must be handled respectfully and only disclosed to staff who need them for the event.

Find What’s On may pause ticket sales, payment work or access where reasonably required for security, legal compliance, provider restrictions, suspected fraud, event integrity or a material breach. Wherever practical, Find What’s On will explain the issue and the steps needed to resolve it.

Pausing future sales does not automatically invalidate legitimate issued tickets. A sales pause alone does not revoke their entry eligibility. Refunded, void or already-used tickets remain subject to their recorded status. A separate lawful safety, fraud or security restriction may require controlled access or entry arrangements; Find What’s On and the organiser must explain the effect to affected purchasers where practical.

A sales pause is not a cancellation or automatic refund of pending orders. Existing reservations keep their original deadlines; payment confirmation still requires verified evidence and safe capacity allocation. A payment arriving too late may require manual review rather than ticket issuance. Refund, dispute and reconciliation work must be handled separately, with appropriate communications and support access even if ordinary organiser access is restricted.

Order, ticket, refund, dispute and check-in records may be retained where reasonably necessary for support, reconciliation, legal obligations and audit. Updated terms apply prospectively and material changes require clear notice and acceptance where required.

To the extent permitted by law, Find What’s On is not responsible for delivering the event or for loss caused by the organiser, venue, performer, attendee, travel arrangements or another third party. This does not exclude liability caused by Find What’s On’s own breach, negligence or unlawful conduct, or any right that cannot lawfully be excluded.

Subject to applicable law, you indemnify Find What’s On for reasonably incurred third-party claims, losses, liabilities and reasonable external defence costs only to the extent caused by your breach of these terms, unlawful event operation, failure to deliver the advertised event, intellectual-property infringement, misleading event information, venue or licensing failures, misconduct or privacy breach attributable to you or staff acting for you.

The indemnity does not cover loss caused by Find What’s On’s breach, negligence or unlawful conduct, or by an unrelated third party. Responsibility is reduced to reflect each party’s contribution. Find What’s On must take reasonable steps to mitigate loss, notify you reasonably promptly, provide reasonable supporting information and allow you a fair opportunity to respond and participate in the defence. Find What’s On must not agree a settlement imposing an admission or obligation on you without your reasonable consent. There is no double recovery, punitive amount or exclusion of a non-excludable right. A disputed amount is not automatically an established debt.